Politique de Retour
Returning Items
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include the tracking number).
We stand fully behind the quality of every Whitfield piece.
Once the returned items have been received and inspected, your refund will be processed. All returns must first be approved through our customer support team.
I Received a Defective Item
If you received a defective item, please contact our support team immediately with the following information:
- Your order number
- Which item is damaged
- A description of the issue
- Photo evidence
If your package arrived damaged, please take photos and send them directly to our customer support team. All damage claims must be submitted within 7 days of the delivery date.
We cannot provide refunds, store credit, or replacements without photographic proof approved by a member of our support team.
I Received the Wrong Item
In the unlikely event that you received the wrong item, please contact our support team immediately and provide:
- Your order number
- The name of the item you did not receive
- The name of the item you did receive
- A photo of the item received
Exchanges
Unfortunately, we do not offer direct exchanges.
If you would like a different item, we recommend returning the original product and placing a new order for the correct item.
Return Shipping Costs
For Defective Products
If the product is defective, damaged during shipping, or otherwise faulty, no return shipping costs will be charged.
For Customer Returns
If the customer ordered the wrong item, selected the wrong size, or no longer wants the item, the customer is responsible for the actual return shipping costs and proof of delivery.
Please do not hesitate to contact us anytime if you have questions or need assistance.